Privacy Policy

Website Usage and Privacy Policy


Marshalls has set up this website as a marketplace for third party sellers (“Merchants”) to sell products to you via individual stores on this website (“Stores”). Marshalls does not sell any items itself via this website, and is not involved the sale of any items to you. All items purchased by you will be sold under the terms and conditions of sale provided for by each Merchant within its individual Store. You will need to be familiar with these terms and conditions before making any purchases from a Store.

These terms and conditions tell you the terms that apply to your use of this website  Use of this website includes accessing, browsing and purchasing products.  These terms and conditions include the following additional terms that will also apply to your use of this website:

  • Privacy Policy
  • Cookie Policy

By visiting and using this website you agree to follow and to be bound by these terms.  If you do not accept these terms and conditions, please do not continue to use this website.  We may revise these terms of use at any time by amending this page, and you should check these terms each time you use this website, as they will be binding on you when using this website.

  1. Website Operator
    1. This website is owned and operated by Marshalls Mono Limited (registered number 509579) (also referred to as “we” or “us” in these terms and conditions)  whose registered office is at Landscape House, Premier Way, Lowfields Business Park, Elland HX5 9HT.  Our VAT number is 183 8502 48.
      Please note that all transactions within this site take place between you and Merchant.  Full details of the Merchant will be displayed on the relevant Store.  
    2. To contact us please write to Marshalls Mono Ltd, Landscape House, Premier Way, Lowfields Business Park, Elland HX5 9HT or  To contact the Merchant, please refer to the relevant Store details.
  2. Licence
    1. We allow you to use this website upon the following terms and conditions.
    2. We reserve the right to withdraw the website, and your use of the same, at  any time without notice.
    3. Our website is made available free of charge.  We do not guarantee that our website, or any content on it, will always be available or be uninterrupted.  Access to our website is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our website without notice.  We will not be liable to you if for any reason our website is unavailable at any time or for any period.  
    4. You are responsible for making all arrangements necessary for you to have access to our website.  You are also responsible for ensuring that all persons who access our website through your interest connection are aware of these terms of use and other application terms and conditions, and that they comply with them.
  3. Materials in Site
    1. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws and we reserve all rights in these materials.
    2. All trademarks reproduced in this website, which are not the property of, or licensed to Marshalls Mono Limited are acknowledged on the website, for example, the branding and content contained on the Stores run by Merchants.
    3. You may view, use, download and store the material on this website for non-commercial use only and we may modify, withdraw or deny access to this website at any time where we reasonably believe that you are not complying with the terms of this paragraph 3. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our, or in the case of a Merchant, their, prior written consent of is prohibited.
    4. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  4. Accuracy of Information
    1. The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out in clause 7.3) make no representation and give no warranty as to its accuracy.
    2. The information that we include on this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. You may have additional remedies against a Merchant who has provided statements about the items offered to you for sale.
    3. Nothing on this website is intended to be nor should be construed as an offer by us to enter into a contractual relationship with you. If you buy any items from a Merchant, then your purchase will be subject to the terms and conditions of sale referred to on the relevant Merchant Store.
    4. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    5. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
    6. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us
  5. Linking
    1. This website may contain links to other websites. We accept no responsibility or liability for the content of other websites, which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. It is your responsibility to check the terms and conditions and privacy policy of any other website you visit.
    2. You may not create a link to this website from another website or document without our prior written consent.
  6. Shopping on the website
    1. The website allows buyers to purchase goods from each Merchant operating an individual Store.
    2. We do not sell any products ourselves to you, and we do not act as an agent for any Merchants trading on the website via their Store. When you buy items from a Merchant, you will be buying those items on the terms and conditions imposed on you by each Merchant, and details of those terms will be as set out on the Store’s pages. If you experience any issues with the products you have purchased from the Merchant, or have any issues regarding the conduct of that Merchant, please refer to the relevant pages of the Store about how you may contact the Merchant.
    3. It is your responsibility to check the Merchant’s terms and conditions of sale before entering into any agreement for the purchase of goods or services through this website, and you will be given the opportunity to confirm that you have read those applicable terms before agreeing to make any purchases via a Store.
  7. Liability
    1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
    2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
    3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
      - use of, or inability to use, our site; or
      - use of or reliance on any content displayed on our site.
    4. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    5. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
    6. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
    7. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in the individual Merchant’s Terms and conditions of supply.
  8. Privacy
    1. Our privacy policy can be seen below. This privacy policy forms part of these terms and conditions.
  9. Applicable Law
    1. This website is controlled and operated by us, Marshalls Mono Limited, from our offices in England. If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England an Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
    2. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
    3. Your continued use of this website indicates your acceptance of these terms and conditions.

Privacy Statement for Websites


This privacy statement sets out how Marshalls Mono Limited complies with European Union data protection requirements. This applies to the entire website. Any changes to these policies will be posted on this website.

You can also access this privacy statement via the link at the bottom of every page.

Marshalls Mono Limited and its subsidiaries are committed to respecting your privacy. We have structured our website so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. However as you may be aware no information transferred over the internet or wireless network can be guaranteed to be completely secure. Once you choose to provide us with any information by which you can be identified, we will only use it in accordance with this privacy statement.

We are registered with the Information Commissioner’s Office under registration number Z7304688.

What We Collect

We may collect the following information:

  • We require that users supply personal information, including name, e-mail address and other contact details prior to registering with this website or receiving other specific corporate and information materials or submitting an enquiry to us.
  • We may also ask you to provide us with additional contact information, in order to provide you with additional site functionality and further correspondence about our products and services.
  • Some pages use cookies, a data analysis technique to automatically collect website use information when you visit our website . An explanation of what cookies are can be found below, in the cookies section of this privacy policy.
  • We also collect any information you voluntarily choose to provide to us, which my include sensitive personal information about you, as part of any enquiry or other correspondence you enter into with us.

This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals whom you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies, and other third parties.

What Do We Do With the Information We Gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Management and administration of the website.
  • Improving our products and services and to ensure that content from the website is presented in the most effective manner for you and for your computer (or other electronic Internet-enabled device).
  • Our representatives may follow up, either by e-mail, phone or mail, as part of our customer care procedures or to respond and/or deal with any request or enquiry that you make.
  • Subject to your consent, where required under applicable laws, we may periodically send promotional information about new products, special offers or other information which we think you may find interesting using the contact details which you have provided either by registering as a user on this site or by requesting information from us.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail.
  • Where necessary as part of any restructuring of our business or sale of a relevant affiliate’s business or assets.
  • To contact you (directly, either by us or through a relevant partner or agent) by e-mail or phone for the above reasons.
  • As otherwise legally required or lawfully permitted from time to time.

This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate.


We are committed to protecting your personal information and we will endeavour only to use or disclose personal information collected from you as set out in this Privacy Policy, and otherwise for the efficient delivery of our services to you and to work towards improving those services. We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.

Who Do We Share the Information With and Your Choices

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

We may sell, distribute or lease your personal information to third parties, unless you tell us that you do not wish this to happen. This may include direct marketing agents. We may disclose your personal information if we are required to do so by law, as set out above.

Where you are involved in a transaction with a Merchant who sells items through this website your email, postal address and contact information may be shared with that Merchant for the purposes of completing the transaction for which it is received. You may also receive emails from that third party confirming the order, including dispatch or eventual refund. You agree to receive these emails. You should check the privacy policies for each Merchant you contract with, see “Other Websites” below.

When you provide any information on line, you should look for the box which you can click to say that you want the information to be used by anyone for direct marketing purposes or to be released to third parties. Once you have opted-in to such communications, if you wish to change your mind you may do so at any time by writing to or e-mailing us at:

The Company Secretary,
Marshalls Mono Ltd,
Landscape House,
Premier Way,
Lowfields Business Park,
Elland HX5 9HT.


Other Websites

Our website may contain links to enable you to visit other websites of interest easily, including those of Merchant(s). However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How We Use Cookies

A cookie is a piece of text, which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Denial of a traffic log cookie should not prevent you from using this site, however it may restrict the use of certain features.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser.

We use cookies in three ways:

  • Essential Cookies: these are used to enable core website functionality and monitor performance. Without these, you will not be able to use the website fully. They do not contain your personal information.
  • Functional Cookies: these are used for social media sharing and to all collection of data so that other companies can show adverts that may be relevant to you. The inclusion of functional cookies also enables Essential cookies to function.
  • Marketing Cookies: these allow us to monitor marketing campaigns and allow Google to personalise marketing content on third party websites. These will remain effective for a maximum of 30 days after you close your browser.

Our use of cookies enables us to improve our website in order to tailor it to customer needs. If you choose not to accept Functional and Marketing cookies, this should not prevent you from using this site; however it may restrict the use of certain features.

Full details of the cookies that we use as of 3 December 2014 are listed below.

Cookie Name Purpose Cookie Type Sessional or Persistent?
ASP.NET_SessionId, marshallsgroup-eu-cookie Core website functionality and performance monitoring i.e. basket identification, payment processing etc Essential Sessional
__utma, __utmb, __utmc, __utmd, __utmv, __utmx, __utmz, is_returning Additional website functionality and Social Media sharing functions i.e Live Chat, Facebook 'Like', Google +1 etc Functional Sessional
Allows Shopify to store information about your session (referrer, landing page, etc..) Essential Sessional
storefront and
Used by our internal stats tracker to record the number of visits to the shop Essential Persistent for 30 minutes from the last visit
storefront and
Counts the number of visits to a store by a single customer Essential Expires midnight (relative to the visitor) of the next day
Stores information about the contents of your cart Essential Persistent for 2 weeks
Stores session information for the checkout process Essential Sessional
If the shop has a password, this is used to determine if the current visitor has access Essential Indefinite
lead-id                                    storefront If the user has come from the marshalls / stonemarket site a lead is generated and the id is stored Marketing Sessional
Stores delivery postcode entered by the user Essential Sessional
A flag stating whether the shop can deliver based on the delivery-postcode entered above Essential Sessional