Privacy Policy

Website Usage and Privacy Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

Marshalls has set up this website as a marketplace for third party sellers (“Merchants”) to sell products to you via individual stores on this website (“Stores”). Marshalls does not sell any items itself via this website, and is not involved the sale of any items to you. All items purchased by you will be sold under the terms and conditions of sale provided for by each Merchant within its individual Store. You will need to be familiar with these terms and conditions before making any purchases from a Store.

These terms and conditions tell you the terms that apply to your use of this website chandlers.stonemarket.co.uk.  Use of this website includes accessing, browsing and purchasing products.  These terms and conditions include the following additional terms that will also apply to your use of this website:

  • Privacy Policy
  • Cookie Policy

By visiting and using this website you agree to follow and to be bound by these terms.  If you do not accept these terms and conditions, please do not continue to use this website.  We may revise these terms of use at any time by amending this page, and you should check these terms each time you use this website, as they will be binding on you when using this website.

  1. Website Operator
    1. This website is owned and operated by Marshalls Mono Limited (registered number 509579) (also referred to as “we” or “us” in these terms and conditions)  whose registered office is at Landscape House, Premier Way, Lowfields Business Park, Elland HX5 9HT.  Our VAT number is 183 8502 48.
      Please note that all transactions within this site take place between you and Merchant.  Full details of the Merchant will be displayed on the relevant Store.  
    2. To contact us please write to Marshalls Mono Ltd, Landscape House, Premier Way, Lowfields Business Park, Elland HX5 9HT or emailcompany.secretarial@marshalls.co.uk.  To contact the Merchant, please refer to the relevant Store details.
  2. Licence
    1. We allow you to use this website upon the following terms and conditions.
    2. We reserve the right to withdraw the website, and your use of the same, at  any time without notice.
    3. Our website is made available free of charge.  We do not guarantee that our website, or any content on it, will always be available or be uninterrupted.  Access to our website is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our website without notice.  We will not be liable to you if for any reason our website is unavailable at any time or for any period.  
    4. You are responsible for making all arrangements necessary for you to have access to our website.  You are also responsible for ensuring that all persons who access our website through your interest connection are aware of these terms of use and other application terms and conditions, and that they comply with them.
  3. Materials in Site
    1. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws and we reserve all rights in these materials.
    2. All trademarks reproduced in this website, which are not the property of, or licensed to Marshalls Mono Limited are acknowledged on the website, for example, the branding and content contained on the Stores run by Merchants.
    3. You may view, use, download and store the material on this website for non-commercial use only and we may modify, withdraw or deny access to this website at any time where we reasonably believe that you are not complying with the terms of this paragraph 3. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our, or in the case of a Merchant, their, prior written consent of is prohibited.
    4. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  4. Accuracy of Information
    1. The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out in clause 7.3) make no representation and give no warranty as to its accuracy.
    2. The information that we include on this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. You may have additional remedies against a Merchant who has provided statements about the items offered to you for sale.
    3. Nothing on this website is intended to be nor should be construed as an offer by us to enter into a contractual relationship with you. If you buy any items from a Merchant, then your purchase will be subject to the terms and conditions of sale referred to on the relevant Merchant Store.
    4. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    5. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
    6. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us atcompany.secretarial@marshalls.co.uk.
  5. Linking
    1. This website may contain links to other websites. We accept no responsibility or liability for the content of other websites, which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. It is your responsibility to check the terms and conditions and privacy policy of any other website you visit.
    2. You may not create a link to this website from another website or document without our prior written consent.
  6. Shopping on the website
    1. The website allows buyers to purchase goods from each Merchant operating an individual Store.
    2. We do not sell any products ourselves to you, and we do not act as an agent for any Merchants trading on the website via their Store. When you buy items from a Merchant, you will be buying those items on the terms and conditions imposed on you by each Merchant, and details of those terms will be as set out on the Store’s pages. If you experience any issues with the products you have purchased from the Merchant, or have any issues regarding the conduct of that Merchant, please refer to the relevant pages of the Store about how you may contact the Merchant.
    3. It is your responsibility to check the Merchant’s terms and conditions of sale before entering into any agreement for the purchase of goods or services through this website, and you will be given the opportunity to confirm that you have read those applicable terms before agreeing to make any purchases via a Store.
  7. Liability
    1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
    2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
    3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
      - use of, or inability to use, our site; or
      - use of or reliance on any content displayed on our site.
    4. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    5. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
    6. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
    7. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in the individual Merchant’s Terms and conditions of supply.
  8. Privacy
    1. Our privacy policy can be seen below. This privacy policy forms part of these terms and conditions.
  9. Applicable Law
    1. This website is controlled and operated by us, Marshalls Mono Limited, from our offices in England. If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England an Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
    2. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
    3. Your continued use of this website indicates your acceptance of these terms and conditions.

Privacy Statement for Websites

We are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it.

The privacy policy is issued by and on behalf of the Marshalls group of companies. The Marshalls group of companies is made up of different legal entities, including Marshalls plc (registered number 05100353), Marshalls Group Limited (registered number 481574) and Marshalls Mono Limited (registered number 509579), each of whose registered office is at Landscape House, Premier Way, Lowfields Business Park, Elland HX5 9HT. When we say "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Marshalls group of companies responsible for processing your data.

If you have any questions at all about the way we handle your personal data as set out in this policy, please contact the Data Protection Officer (“DPO”) for Marshalls, C.E. Baxandall, at the above address, or by email to dpo@marshalls.co.uk. Our DPO represents the Marshalls Group as a whole, and any enquiries about how personal data is used by any Group entity should be directed to the DPO.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.marshalls.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, request product samples or technical information, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, details of your property, technical specifications, details of your business activities, contact details for your employees, agents or contractors.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Information we receive from other sources. Where you have provided information or visited another of our websites, we may share that information across all the websites that we operate and combine it with information collected on this site. We are also working closely with third parties (including, for example, business partners, register members, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form at the point of entering your data, or advise us in writing at the address and/or the email given in this Policy (see “Your rights”);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer or other device.

 Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer or other device;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any other member of the Marshalls group, which means Marshalls plc and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We will only pass this information to a credit reference agency when we specifically tell you this.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If the company in the Marshalls group that is holding your personal information or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and/or individuals with whom it has dealings in the course of its business will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Marshalls, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 OUR LEGAL BASIS FOR USING YOUR INFORMATION

We only use your personal information where that is permitted by the laws that protect your privacy rights. We only use personal information where:

  • we have your consent (if consent is needed), for example your consent to send you marketing emails;
  • we need to use the information to comply with our legal obligations (for example, recording footage of your visit to our premises using our CCTV system);
  • we need to use the information to perform a contract with you (for example, where you have ordered goods or services from us or our business partners or where you are supplying goods or services to us or to a business partner of ours); and/or
  • it is fair to use the personal information either in our interests or someone else's interests, where there is no disadvantage to you – this can include where it is in our interests to contact you about products or services, market to you, or collaborate with others to improve our services, or to use non-privacy invasive technologies.

Where we have your consent, you have the right to withdraw it. 

Special protection is given to certain kinds of personal information that is particularly sensitive. This is information about your health status, racial or ethnic origin, political views, religious or similar beliefs, sex life or sexual orientation, genetic or biometric identifiers, trade union membership or criminal convictions or allegations.

We will not collect or use any personal information of this kind. 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Marshalls Mono Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We may need to transfer your personal information to territories that are outside the EEA. We will only transfer your personal information outside the EEA where either:

  • the transfer is to a country which the EU Commission has decided ensures an adequate level of protection for your personal information, or
  • we have put in place our own measures to ensure adequate security as required by data protection law. These measures include ensuring that your personal information is kept safe by carrying out strict security checks on our overseas partners and suppliers, backed by strong contractual undertakings approved by the relevant regulators such as the EU style model clauses. Some US providers may also be certified under the EU-US Privacy Shield which confirms they have appropriate measures in place to ensure the protection of your data.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will never retain your personal information for any longer than is necessary for the purposes we need to use it for. We have a Document Retention Policy that explains how long data is kept for. If you would like to see a copy of this, please contact the DPO via email (dpo@marshalls.co.uk). In general terms:

 

  • Where we have been using your personal information to provide you services, we will retain this information for a period of 7 years after the date you last used the service through our website.
  • We may hold your personal information for longer where it is necessary to do so for the management of any active or potential legal proceedings.

YOUR RIGHTS

You are entitled to exercise any of the following privacy rights:

  • Right to object: You can object to our processing of your personal information.  Please contact us as noted below, providing details of your objection.
  • Access to your personal information: You can request access to a copy of your personal information that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge by contacting us as noted below.  
  • Right to withdraw consent: If you have given us your consent to use your personal information to send you marketing emails, you can withdraw your consent at any time or by clicking the "unsubscribe" link in any marketing email which you receive.
  • Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
  • Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
  • Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
  • Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

Please make all requests to exercise your privacy rights in writing to the DPO (dpo@marshalls.co.uk).  We are required to verify your identity in order to process your request and may ask you to provide valid identification documents to allow us to do so.

We will not make any charge for responding to any request from you to exercise your privacy rights, and we will respond to your requests in accordance with our obligations under data protection law.

OUR USE OF COOKIES

A cookie is a piece of text, which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Denial of a traffic log cookie should not prevent you from using this site, although it may restrict the use of certain features.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser.

 

We use cookies in three ways:

  • Essential Cookies: these are used to enable core website functionality and monitor performance. Without these, you will not be able to use the website fully. They do not contain your personal information.
  • Functional Cookies: these are used for social media sharing and for all collection of data so that other companies can show adverts that may be relevant to you. The inclusion of functional cookies also enables Essential Cookies to function.
  • Marketing Cookies: these allow us to monitor marketing campaigns and allow Google to personalise marketing content on third party websites. These will remain effective for a maximum of 30 days after you close your browser.

Our use of cookies enables us to improve our website in order to tailor it to customer needs. If you choose not to accept Functional and Marketing cookies, this should not prevent you from using this site; however it may restrict the use of certain features.

Cookie Name

Purpose

Cookie Type

Sessional or Persistent?

ASP.NET_SessionId, marshallsgroup-eu-cookie

Core website functionality and performance monitoring i.e. basket identification, payment processing etc

Essential

Sessional

__utma, __utmb, __utmc, __utmd, __utmv, __utmx, __utmz, is_returning

Additional website functionality and Social Media sharing functions i.e Live Chat, Facebook 'Like', Google +1 etc

Functional

Sessional

 

Allows us to monitor effectiveness of marketing campaigns and personalise content on 3rd party websites

Marketing

 

_session_id
storefront

Allows Shopify to store information about your session (referrer, landing page, etc..)

Essential

Sessional

_shopify_visit
storefront and checkout.shopify.com

Used by our internal stats tracker to record the number of visits to the shop

Essential

Persistent for 30 minutes from the last visit

_shopify_uniq
storefront and checkout.shopify.com

Counts the number of visits to a store by a single customer

Essential

Expires midnight (relative to the visitor) of the next day

cart
storefront

Stores information about the contents of your cart

Essential

Persistent for 2 weeks

_secure_session_id
storefront

Stores session information for the checkout process

Essential

Sessional

storefront_digest
storefront

If the shop has a password, this is used to determine if the current visitor has access

Essential

Indefinite

lead-id                                    storefront

If the user has come from the marshalls / stonemarket site a lead is generated and the id is stored

Marketing

Sessional

delivery-postcode
storefront

Stores delivery postcode entered by the user

Essential

Sessional

can-deliver
storefront

A flag stating whether the shop can deliver based on the delivery-postcode entered above

Essential

Sessional

 

THIRD PARTY WEBSITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT AND COMPLAINTS

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Data Protection Officer at dpo@marshalls.co.uk.

You can make a complaint to us by emailing dpo@marshalls.co.uk or to the data protection supervisory authority, the Information Commissioner's Office in the UK, at https://ico.org.uk/.