If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, you may contact us for a refund or to arrange repair (at our option) at any time in the first 12 months. All we ask is that you explain what the problem is and give us details of the purchase. Some of the products that we sell carry longer manufacturer’s warranties. Our guarantee is aimed at giving you extra peace of mind. It is not a substitute for the manufacturer’s warranty.